RETURNS

If for any reason you are not satisfied with a purchase made through Coastal Gifts you may return it for a full refund, within 10 days of delivery date, except as noted below.

You must call us at 508.758.9564 or email us at sales@coastalgifts.com for return instructions.

Items must be returned in their original packaging in unused condition.

We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. Items that have been used, resized, engraved, altered or damaged in any way cannot be accepted for return and will be returned to sender, at their expense.

Returned items that have not been properly packaged and arrive broken cannot be accepted and will be returned to sender.

Custom and made-to-order items may not be returned.

RESTOCKING FEE

For certain items a restocking fee of up to 25% may be deducted from the original purchase price. We are a non-stocking dealer and the restocking fee is to cover what the manufacturer charges our company to re-stock items. Customer is responsible for all return shipping costs.

To RETURN A PURCHASE:

1. Email sales@coastalgifts.com or call 508.758.9564 to tell us about the return and we will give you instructions on making the return.

2. Please be sure to pack and insure appropriately.

3. Enclose your packing slip with an explanation of why you are returning the item.

4. Notify us when you actually ship it back, providing us with the tracking information so we may follow-up. Credit will be issued once it is received and in the condition it was originally shipped.

Refunds issued will be as a credit to the original credit card used for purchase. Cash refunds will not be issued.