We guarantee your satisfaction with any of the products purchased through CoastalGifts.com checkout. If you are not happy with any of the items you have purchased from us, we will accept returns for a full refund within 10 days of delivery.
You must contact Coastal Gifts for all returns. IT IS IMPORTANT THAT YOU CONTACT US AND SPEAK WITH CUSTOMER SERVICE REGARDING ANY RETURN OR EXCHANGE! THE RETURN ADDRESS WILL VARY, DEPENDING ON THE ITEM BEING RETURNED.
See below for our Return and Custom Orders Policy.
Custom and made-to-order items may not be returned.
We are required to collect state sales tax on purchases through Coastal Gifts' checkout, when shipping to the following states:
Customers are responsible for complying with their state's applicable laws pertaining to the payment of sales and use tax on goods purchased out of state.
At this time we can process your order by on-line submission, for payments by credit card (see below), or mail for payments by check or money order.
The fastest processing of your order is by credit card. Personal checks or money orders must be received by us before we can process your order. This will delay your order approximately 7-10 days.
If paying by personal check or money order proceed to Check Out after you have finished shopping, review your order and complete shipping, billing, other and payment information. Click Place Order and print the Order Confirmation. Enclose this with your check and mail to:
16 Grand View Ave
Mattapoisett, MA 02739
Please make checks payable to Coastal Gifts. A $15.00 service charge will be assessed for all returned checks.
CREDIT CARDS ACCEPTED
We accept Visa and MasterCard.
If you are uncomfortable submitting your credit card number with your order, not to worry - you can still submit your order. Just proceed to Check Out after you have finished shopping; review your order and complete shipping, billing, and other information. At Payment Method select Credit Card # Telephoned. Leave Card or account number and Expiration date blank and click Place Order. Once we receive your order, we will telephone you to obtain the necessary credit card information over the telephone.
If the item you ordered is on back order you will be notified by email and given an estimate on availability.
We accept orders for back-ordered items and will ship as soon as the item(s) becomes available. The tracking number will be emailed as soon as your order ships.
SHIPPING and DELIVERY
Please check the Availability of the item you are ordering and allow additional time for shipping (ground 5-7 days). Availability is the time it takes to leave the studio or warehouse (not the time it takes for you to receive it).
We ship within the 48 contiguous United States. If you have any special requests for shipping please contact us.
We are a non-stocking retailer so please contact us if you reside in Alaska, Hawaii or Canada so that we can let you know which items can be shipped outside of the continental United States.
We try to have your purchases delivered as quickly as possible. We will always keep you informed as to the availability of each of our unique items.
We ship via ground service (5-7 days). If you have any special requests for shipping please contact us. There will be a charge for alternative shipping.
Please email firstname.lastname@example.org with questions about delivery timeline or pricing.
CONTINENTAL US SHIPPING COSTS (excluding Alaska & Hawaii):
|0 to 15.00||5.95|
|15.01 to 25.00||6.95|
|25.01 to 50.00||8.95|
|50.01 Plus||Free Shipping|
We will contact you with the shipping costs to Alaska and Hawaii.
If for any reason you are not satisfied with a purchase made through Coastal Gifts' checkout you may return it for a full refund, within 10 days of delivery date (excluding shipping charges).
You must call us at 508.758.9564 or email us at email@example.com for return instructions.
Items that have been used, resized, engraved, altered or damaged in any way cannot be accepted for return and will be returned to sender.
Returned items that have not been properly packaged and arrive broken cannot be accepted and will be returned to sender.
Barometers that have been assembled and calibrated cannot be accepted and will be returned to sender. Barometers must be in the exact condition you received them in order to be considered for return.
To return a purchase:
1. Email firstname.lastname@example.org or call 508.758.9564 to tell us about the return and we will give you instructions on making the return.
2. Please be sure to pack and insure appropriately.
3. Enclose your packing slip with an explanation of why you are returning the item.
4. Notify us when you actually ship it back, providing us with the tracking information so we may follow-up. Credit will be issued once it is received and in the condition it was originally shipped.
Refunds issued will be as a credit to the original credit card used for purchase. Cash refunds will not be issued.